Introduction

This privacy notice applies to all persons accessing the website lychealth.com operated by LYC Mother & Child Centre Sdn. Bhd. (Company No. 972687-K) (“we”, “our” or “us”) as well as all other persons connected to the use of the services or related services offered by the Website. This privacy notice explains the type of data we collect and how we collect the data, the purposes of processing such data, the parties we disclose the data to and your rights relating to your personal data provided to us.

Disclaimers

The Products and all included content are provided on an "as is" basis without warranty of any kind, whether express or implied. We specifically disclaim any and all warranties and conditions of merchantability, fitness for a particular purpose, and non-infringement, and any warranties arising out of course of dealing or usage of trade. We take no responsibility and assumes no liability for any User Content that you or any other user or third party posts or transmits using our Products. You understand and agree that you may be exposed to User Content that is inaccurate, objectionable, inappropriate for children, or otherwise unsuited to your purpose.

Limitation of Liability

We shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, good-will, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the products; (b) any conduct or content of any third party on the products, including without limitation, any defamatory, offensive or illegal conduct of other users or third parties; or (c) unauthorized access, use or alteration of your transmissions or content.

Governing Law and Jurisdiction

These Terms shall be governed by the laws of Malaysia. Our Products are controlled and operated from Malaysia, and we make no representations that they are appropriate or available for use in other locations.

General Terms

Notification Procedures and changes to these Terms:

• We reserve the right to determine the form and means of providing notifications to you, and you agree to receive legal notices electronically if we so choose. We may revise these Terms from time to time and the most current version will always be posted on our website. If a revision, in our sole discretion, is material we will notify you. By continuing to access or use the Products after revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new terms, please stop using the Products.
• Assignment: These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by us without restriction. Any attempted transfer or assignment in violation hereof shall be null and void.
• Entire Agreement/Severability: These Terms, together with the Privacy Policy and any amendments and any additional agreements you may enter into with us in connection with the Products, shall constitute the entire agreement between you and LYC concerning the Products. If any provision of these Terms is deemed invalid, then that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will remain in full force and effect.
• No Waiver: No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

1. Introduction

   This privacy notice applies to all persons accessing the website lychealth.com operated by LYC Mother & Child Centre Sdn. Bhd. (Company No. 972687-K) (“we”, “our” or “us”) as well as all other persons connected to the use of the services or related services offered by the Website. This privacy notice explains the type of data we collect and how we collect the data, the purposes of processing such data, the parties we disclose the data to and your rights relating to your personal data provided to us.

2. Our Commitment

   We may from time to time require your personal information to be submitted for you to gain access to information and services offered through the Website. Your privacy is important to us. Therefore, we are committed to ensure that the confidentially and security of all personal information provided to us are fully protected at all times in accordance with the Personal Data Protection Act 2010 (“Privacy Policy”), and may only be disclosed or used by us in accordance with this privacy notice or where it is permitted under the law.

3. What Information Do We Collect

   We collect, share and process personal information provided by you depending on the service you access through us. The types of information we collect and process, or is processed on our behalf includes those required:

   • to establish your identity and background as an individual (e.g. name, address, contact etc.);
   • in relation to you using or applying for the products/services we offer (e.g. payment details, any form of communication between you and us and any authorized third party etc.).

4. Why We Collect and Process Your Personal Information

   The main purpose we collect and process information related to you is for the operation of the day- to- day business or services offered by the Website, and includes those relating or incidental to such purpose, such as:

   Website Administration

   • To administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
   • To allow you to utilise the functions and features offered on or through our Website and system;
   • To develop, support and maintain IT systems for the services offered;
   • To keep the Website safe and secure; and
   • To provide you with information relating to services offered through the Website.

   Personal Identification

   • To verify your identity and ensure the accuracy of information provided by you

   Provision of Products/Services

   • To keep you and/or related parties personally updated and informed through notices, letters and other documents and forms of communication;
   • To customize, market or improve our services or Website;
   • To keep an internal record and database for audit purposes;
   • To update, manage and maintain your accounts;
   • To carry out internal monitoring and control and enforcement of obligations of participants;
   • To maintain a transparent system to enable risk related assessments; and
   • Other purposes which we deem necessary.

   Legal Compliance

   • To prevent or report on any criminal act such as money laundering and fraud;
   • To enforce our rights to recover debts owing to us or any other user of the Website or any other remedies available to us; and
   • To comply with any obligation under applicable laws and for any other purposes permitted under Privacy Policy.

5. How Do We Collect Information

   We will collect your personal information from a variety of sources including those mentioned below:

   • Information collected from you directly;
   • When you register or apply for our services,;
   • When you browse or visit our Website and use any of our services;
   • Via any verbal, written or electronic communications with us or our authorised agents;
   • When managing or transacting your accounts and when making payments;
   • When you take part in surveys, promotions, and advertisements on the Website etc; and
   • Other sources:-
     1. Credit reporting agencies and publicly available sources such as searches at government authorities or agencies.
     2. Any other sources which has your consent to disclose your information.
     3. Other sources where permitted by law or not otherwise restricted.

6. Disclosure to Third Parties

   Apart from our staff, employees, affiliates, subsidiaries, holding companies, we may share and disclose your personal information to certain third parties including but not limited to those mentioned below:-

   • any of our agents, representatives, advisers, consultants, operators, programmers, developers, engineers or system providers who are employed or engaged to run, process, or administer the Website and services offered under the Website;
   • other external professionals providing services to us or on your behalf such as auditors, solicitors and advocates, trustees, valuers, tax consultants, banks, financial institutions and accountants;
   • any person as required by any applicable laws, rules, regulations, court orders or guidelines;
   • any other person as required and authorized by us to run our day to day operations of the business and services offered vide the Website.

   Save for the relevant parties stated above, we will not otherwise disclose your personal information without your consent.

7. Security of Personal Information

   We undertake tight measures and protocols in accordance with industry standards to ensure that your personal information is adequately protected. The following security features are currently implemented by us in relation to our services or Website: Firewalls & Intrusion Prevention Systems;

   • Anti-Virus Software;
   • Various authentication processes;
   • Encryption on transmission of information and passwords;
   • Automatic Log Out system;
   • Regular reviews and checks on systems by security providers;
   • Limit on sign in attempts and account lock feature;
   • Storage of information on secure server or drive;
   • Secure payment/ transfer gateway and/or portal; and
   • Internal Policies & Standard Operating Procedures

    

8. Cookies

   You agree and consent that we may from time to time set up cookies on your computer, and may access to those cookies. Cookies can be disabled and enabled in your web browser.

   Any information so collected by us will be non-personal and anonymous and such information is obtained solely to understand your use of our website.

9. Your Right to Complain and Access Your Information

   You may e-mail our customer support at support@lyc.com if you wish to do any of the following:

   • request to update/ change/ delete/ amend/ correct your personal information held by us by providing us with the specific details if the same cannot be done via your profile page;
   • o make any complaint or inquiry you have in respect of the use of your personal data;
   • check or request from us any of your personal information being held or processed by us; and/or
   • request from us a copy of your personal data being held or processed by us.

   Your request above is however subject to:

   • our right to refuse your request as allowed under the Privacy Policy; and
   • your payment of charges imposed by us for processing the abovementioned request(s) made by you.

   It shall be your responsibility to update and check the accuracy of your personal information supplied to us or held by us and we shall not be responsible for any inaccuracy or error found in your personal information.

10. Limiting Information Processing

    You have the option of withdrawing your consent or limiting or preventing distribution or processing of your personal information, or personal information relating to other persons or entities who may be identified from your personal data, by e-mailing our customer support at: support@lyc.com

11. Applicable Law and Jurisdiction

    This Privacy Notice shall be governed and construed in accordance with Malaysian law. You hereby consent and submit to the non-exclusive jurisdiction of the courts of Malaysia in connection with any matter or dispute which may arise from this Privacy Notice

12. Changes to Privacy Notice

    Please note that this privacy notice may be amended from time to time at our own discretion and it is your responsibility to visit the Website on a regular basis to keep yourself informed of updates and changes. By continuing to use the Website and the services provided therein or by omitting to withdraw your consent, you are deemed to have accepted and consented to any such revision and update.

13. English version shall prevail

    This Privacy Notice is issued in both English and Bahasa Malaysia. In the event of any inconsistencies or discrepancies between the English version and the Bahasa Malaysia version, the English version shall prevail.